Terms & Conditions- Shipping, Returns & Substitutions

These terms and conditions are the contract between you and The Gift Box Fairy By visiting or using Our Website, you agree to be bound by them.

We are The Gift Box Fairy, Located in Australia, ABN 82642015780

Our address is: Perth, Western Australia

The information that The Gift Box Fairy collects from their customers is strictly confidential. Please view our Privacy Policy for further information

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

Returns

Occasionally a gift box will be returned to us for one of the following reasons

a card was left but the recipient did not pick the package up from the post office or newsagent

the recipient is not known at that address or has moved

address details are incorrect or insufficient

the recipient was in a hospital or hotel and has been discharged or checked out

If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead the parcel will be returned to us

Boxes/ Baskets cannot be re-directed while in transit and will need to be returned to us before being sent to the new/correct address

We will endeavour to inform you via email or phone as soon as practicable if your gift box has been returned to us

A re-delivery fee will be passed on to you to direct the delivery to the same or an alternative address

Due to the perishable nature of our gift boxes, orders returned to us for any of the reasons mentioned above cannot be cancelled and refunded thereafter

Refunds

In there is an issue with a gift box, either sent or received please email info@thegiftboxfairy.com.au

Refunds are at the discretion of management and if granted can only be credited back to the same PayPal account/ Credit card used for initial transaction.

Whilst every care is taken to ensure you receive the quality item you have purchased, from time to time damage in transit is likely to occur- again, Please contact our customer service email to discuss

Substitutions

Due to supply issues from time to time we may not have a particular product in the picture you order in stock, we have the right to substitute it for a similar product of equal or more value.

Purchase of Alcohol

The Gift Box Fairy supports the responsible service of alcohol. It is an offence to supply alcohol to or obtain alcohol on behalf of a person under the age of 18 years.

If ordering hampers containing alcohol, you confirm that you are over the age of 18 years. It is a legal requirement that the person placing the order is over the age of 18 and the person receiving the delivery is over the age of 18.

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